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Start with the issue you can see. These steps cover the most common alarm, purchase, sync, and deletion problems without asking you to create an UpAI account.

Effective July 17, 2026

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Confirm the iPhone or iPad is online and signed into Media & Purchases in Settings.
Close and reopen UpAI, then open the subscription screen again.
If you previously subscribed, tap Restore Purchases. Do not buy a second subscription just to refresh the screen.
If Apple still returns no products, check Apple System Status and try again later.

An alarm did not ring as expected

Open UpAI’s Reliability Guide and confirm Alarm and Notification permissions are enabled.
Create a test alarm two to three minutes ahead, lock the phone, and keep the device charged.
Check device volume and any connected audio accessories. Apple controls system alarm presentation and hardware buttons.
For an important commitment, keep a second independent alarm until you have tested UpAI on your device.

Restore or manage a subscription

Use Restore Purchases inside UpAI while signed into the Apple Media & Purchases account that made the purchase.
Use Manage Subscription to open Apple’s subscription settings.
You can cancel anytime there. Access normally continues until the end of the paid period.
UpAI does not receive card details and cannot issue an Apple refund directly.

iCloud data is different on another device

Confirm both devices use the same iCloud Apple Account and that iCloud Drive is enabled.
Open UpAI on both devices and use the sync Retry control if a pending status appears.
QR code, alarm definitions, streak, and history can sync. Alarm activation and ringing are per device by design.
Restore Purchases uses the Media & Purchases account; it does not restore iCloud alarm data.

Delete UpAI data

Open Profile, then Data Management, and choose Delete My UpAI Data.
Deletion is blocked while a wake-up mission is actively ringing so the alarm cannot be stranded.
If iCloud or the backend is offline, deletion stays pending and UpAI shows a recovery screen. Connect to the internet and tap Retry. If the iCloud account changed, reconnect the account that held the data.
Deleting app data does not cancel the Apple subscription. Manage cancellation separately through Apple.

Still need help?

Include your UpAI version, build number, device model, iOS version, what you expected, and what happened. Never send passwords, full Apple transaction receipts, API keys, or payment-card details.

Direct support contact

Email contact@upai-app.com